What Our Customers Are Saying

Very prompt and professional, arrived when scheduled and worker hard. Polite, well-versed and fastidious gentlemen installed the heater. Everything works great!

Very please with the tankless heater, and great installer

Expert installation...great company!

The work crew worked quickly and efficiently to finish the installation in less than four hours.

KR and his staff were outstanding from start to finish! Thank you for making it such an easy process.

KR was fantastic and the solar system works great!

they showed up when they said they would, and cleaned up after themselves, i would recomend them to anyone

K.R. at TX Water Heaters took the time to explain the installation of the Rinnai. He & his installers were professional and efficient.

Thanks appreciate the work and the quick turn-around. Your guys were great, did a wonderful job and even cleaned up there mess in a bathtub and around the work area..no problems or worries, we appreciated the work and will keep you in mind and refer to our friends and neighbors.

The install team called to confirm arrival time, showed up on time, did the install, cleaned up, and hauled away extra materials - very professional and courteous installers. It was a GREAT experience from start to finish. We love the idea that we do not have 80 gallons of water heating & cooling in our attic any more and no fear of a tank leaking!

The Rinnai was just put in today so I really can't comment on #5. However, the dealer was great, on time, cleaned up.....all you would want and expect.

We are enjoying our new tankless water heater, and the extra space that installing it freed up for us in the garage.

Thank you! The young men you sent did a great job and it was much smoother than I would have ever expected. You have indeed have perfected the system. My friends & neighbors will be calling you soon, their water heater is about the same age as mine.

Texas Water Heaters were great to work with!

It was a pleasure to do business with you, Cody and John. The guys worked quietly, professionally and courteously. They made sure every last detail was handled including sweeping up a 6 inch pile of sawdust outside the door. When I showered this morning, the hot water took no longer to reach the master bath than it did with the conventional water heater. And thanks for telling us about the MCS magnets. Although we already had magnets on our incoming water from another manufacturer, these seem to have softened the water even more. I will certainly be recommending you and your professional team to my family and friends. And I look forward to doing business with you in the future. Thanks --

Job has been completed. Cody and his crew were very respectful not to damage or soil anything in the house. They were professional, friendly and knowledgeable. In this day and age, it gets harder to say this but customer service was excellent. We are very pleased. We appreciate your professionalism and will not hesitate to recommend your services to others.

I hope the price will come down. That is key. Otherwise, anything to simplify the rebates available. Austin does a decent job of making this information available.

I found the dealer and installers to be extremely professional.

My installer was knowledgable and fairly priced. He finished the job in one day and did it cleanly and quietly. I would certainly recommend him to anyone considering a tankless water heater.

I was so pleasantly surprised by the entire experience. Everyone was so professional, and the installers were neat and careful and explained everything to me. I will highly recommend them to everyone I know.

Installer prompt and professional

I love my tankless heater, but wish it hadn't been so expensive!

The Folks at Texas Heaters provided the best in customer service. I work in the service industry and I only hope that my employees provide such a high level of service. Allen Gibson

K R and Cody were very professional, first class installation job. My wife and I tested the system the first night. She filled her big bath tub while I tool a long hot shower. My new tankless worked as advertise.

K.R., Cody and their team did a great job with our installation throughout the entire process. They were very knowledgeable about Rinnai and were competitively priced. We are pleased and will recommend them to friends.

Dealer was very good, did what he said he was going to do, when he said he was gong to do it.

Texas Water Heaters did a great job on the install. They showed up on time, completed the work on time and charged the amount quoted.

Tankless water heater = value, value, value. Thanks.

we had a favorable experience with both

The installers' Cody, John and Chris were exceptionally informative and pleasant. I had NO problems! They should be commended!

Mr. Salyer, I am very happy to tell you the service you provided was efficient, on time and the service men who did the installation, (in a tight place) worked fast, were pleasant plus cleaned up after themselves. All service companies could take lessons from you.

thanks

I have already recomended this product to several of my neighbors! Love the product

The guys at Texas Water Heaters were great to work with!

As a restaurant, we had to have hot water. Texas Water Heaters gave us prompt service to get us out of hot water. He did what he said and was finished when he said. Great service.

We had a water heater in our attic that we were concerned would leak or break. We decided on the tankless system to remedy this concern. After reading about the unlimited hot water and energy savings we decided to move forward with this system. It has been installed for a couple of days now, and the performance has far exceeded our expectations. It makes the water tank seem so archaic. We are thrilled with our decision and will be recommending it to all of our friends and neighbors! Also...The installers we used were the best. They were very knowledgeable and conscientious. Thank you!

They seemed very experienced, so I had confidence it was being done correctly.

Excellent follow up and called to make sure of delivery time, etc.

Texas Heaters did a great job of installing my Rinnai tankless water heater. Absolute, total satisfaction with Texas Heaters.

it was very expensive, even with the rebate from the city of austin. that was my biggest hesitation, and the difference in the price between a standard water heater and a tankless is pretty vast. otherwise, i am glad i made the purchase.

Not only did I gain unlimited hot water, I gained two new storage areas! I call that a win-win-win!

KR from Texas Water Heaters was great. He came on time, cleaned up and did a first rate job. I would definitely recommend him and his company.

The Installer was excellent very professional and did an outstanding job

Great Professional Job

The installer Texas Water Heaters were great. Everything about them and the experience surpassed my expectations. They communicated effectively and clearly and completed the job in 3 hours. That included the removal of 3 existing tank water heaters in my attic. The workers were courteous and cleaned up after themselves.

Everyone was very professional and prompt. Did a great job and I am very happy with the results.

They did a great job on the install, and I was amazed that they did the job the same day I called.

showed up on time, were very professional, and cleaned up after the install, that was very important to me. i would recomend them to anyone considering tankless water heaters

We have been want to do this for a long time. Getting our new Rinnai was the best move we could make.

It is so amazing; we don’t run out of hot water anymore. The sale by K.R. was pleasant and the installation was VERY professional. The guys were clean, courteous and over all they exceeded my expectations. We will recommend Texas Water Heaters to all of our friends.

My dealer - Texas Water Heaters - was fantastic! I would use them again and I would recommend them without hesitation. They were very informative before the sale, very professional during the installation, and they continue to be VERY caring and concerned after the sale. They were fantastic all around. THANKS!!

Installer professional and prompt

TX Water Heater has found a niche and has embraced it! They have the experience and equipment to make a difficult installation look easy. Cody and Chris did a great job and everything was just as K.R. quoted. I will be calling them to do my other water heater.

It is premature for me to answer questions 5 and 7 because the gas to my house will not be connected until next week - but Cody and John of Austin Texas Water Heaters did an absolutely first rate installation job: craftmanship and appearance. They were professional, friendly, courteous, helpful and they even cleaned up the area after the installation was complete. Top notch.

I was pleased to be able to replace two 40 gallon hot water heater with one Rinnai.

The installation crew was both professional and pleasant. I would not hesitate to recommend them to somebody.

Dealer worked with me to find the best location for the tankless unit in order to free up closet space and minimize costs.

I do not know yet if it will reduce the energy cost as I am waiting on my first bill. I'm hopeful! I am thrilled it takes so little space!

John and Chris I think were the names of our Installers and they did an amazing job! WE are very pleased with the service and the product, Thanks! Sylba and Matt

KR and his crew solved a very complex problem to get this unit installed and they pulled it off very smoothly. KR's son was lead on the project and has solid customer skills. I highly recommend.