Our Customers Are Saying...

Hank was knowledgeable and on time. Service was what I expected from a professional. Did exactly what I needed and answer any and all questions I had. A+++ I am call him back to install the water softner I purchased.

All the information I wanted about the heater was provided, and was clear and concise, making me comfortable that I understood what I would be getting. Everything was detailed and explained up front and there were no surprises. Out of interest, I watched the entire installation and it was superb. It was done on schedule, the quality of the work and the materials used was very good. There were no shortcuts taken, no mess left behind, and again, no surprises at the end. Very nice job!

Everyone I talked to and had contact with were both friendly and professional. The installation crew was great. I didn't think it was possible to do that amount of work in that short period of time, but they did, and did in my opinion an outstanding job. I could not be happier with the whole experience. Thank you!

Overall Hank and the guys did a great job.

The crew was great. Appreciate the office staff and the low key approach. a major selling point was the "no additional cost" pricing. While it may build in cost for potential problems, a not-to-exceed price is still a comfort. pricing was very competitive. will spread your name. thanks -Bruce

We have a 2 heater house. The first heater that went out we had a great experience and despite the 2nd heater being the same age as the first, they suggested it still had some life left in it for another possible year. Sure enough, the 2nd one eventually went out and I was sure to call Texas Water Heaters again. HONEST, timely and great work!

quick service and the guy who came out was very nice

Hank and rest of the crew did a great job on our install. No complaints!

your men were friendly, competent, efficient and helpful.

Customer service & installation (Cody) installer were as good as I have ever had. It was courteous, professional and fast, all I could have asked for.

Ever since the new heaters have been installed we seem to have issue with our water pressure when an additional appliance is on. We didn't have it this bad before. There is a noticable difference

A great experience!! James & John (installers): professional, pleasant, polite, courteous, friendly. The sales experience was very pleasant, providing answers/solutions and not at all pushy.

We are pleased with the water heater and the installers, and all others involved.

The technicians were wonderful; extremely professional and personable.

The installation crew were very courteous and professional. I would recommend Texas Water Heaters to all!

The installers went above and beyond my expectations. Thanks for doing a great job.

Excellent professional installation. Very nice people to deal with. Installers were great.

Excellent customer experience--K.R. and Hank really did great getting us setup with very little lead time. We appreciate everyone's help.

Very impressed with the quality of the work and the professionalism displayed by the installers. Would highly recommend TWH to anyone.

I appreciated Cody & James installing the tank: their friendliness, skillfulness and customer service. I have recommended two of my neighbors to your company. I'm glad to see such professionals nowadays. Thanks.

The installers were professional and friendly. They did a GREAT job!

Everything from sales to installation was handled very professionally and courteously. The ability to schedule the job so quickly was very impressive.

This is the best crew in town. Starting with Michelle then KR and finishing with Cody and Hank. These folks set the definition for what a "family owned" and "customer oriented" business should be like. I'll be rooting for you guys success in coming generations. Raj

The service was excellent and the price was as quoted.

The overall experience was fantastic. Everyone I had occasion to interact with at Texas Water Heaters were polite, knowledgeable, and professional. The installer Cody should be commended.

Easy, painless experience, from the quote to the installation. Cody (installer) was informative and professional.

I was very pleased with everything about the project. The guys were extremely polite and friendly. They cleaned up everything afterwards and even put the cover back on the water facet outside when they were finished.

From start to finish, I dealt with competent and pleasant professionals. I was so impressed with John and Hank's installation. Those two men worked at a calm and steady pace all day and finished at the end of the day as promised. I will not hesitate to highly recommend Texas Water Heaters to all my friends and family.

No surprises. Good job of explaining what was going to happen and then executing as promised

Had an excellent experience with the crew. They were knowledgeable and skilled and completed the project ahead of estimated time.

Service was straight-forward and easy, turn key is always a good thing.

Install crew was great. I am self employed and install shutters for a living, and I always enjoy doing a great job myself...keeps the work coming in. Your crew was professional, and did a great job.

Very good experience. Straight forward sales engagement, the installation personnel showed up on time and were friendly and professional, and the job was completed in a timely manner.

This was one of the most positive experiences I have ever had with a home repair. Everyone I dealt with was nice, knowledgeable, informative, polite, punctual, honest - all around a great experience.

They went beyond the call of duty after the installation to make sure the tankless was working right and helped us deal with issues of old plumbing that was outside of the scope of their responsibility. They did an excellent job of retrofitting in an old house.

I appreciate working with straight-forward professionals who know their business and are confident that their products and services will speak for themselves.

Terrific. The installation crew explained everything really well, and the product is amazing.

Both of the installers that you sent were just outstanding. Courteous,polite and knowledgeable. They did a great job, answered all of my questions and left without leaving us with a huge mess. They even out up with Larry the dogs incessant barking without complaint. I would recommend you to family an friends. Great job everyone.

Cody was great. He worked hard and did a wonderful job of installing the water heater and communicating what he was doing. KR was true to his word.

Overall it was good. You guys were very flexible with us moving the date around on you. We appreciate your flexibility.

Overall, very positive. The installation crew did encounter an unexpected problem intalling a PRV, and a new PRV had to be ordered and installation of the PRV is still pending. But the water heater installation was great.

A++ service. If we were in prison I would protect you in the shower.

Good crew, very friendly and efficient.

While the price was fair, and the install done professionally, the communication from sales was poor and tainted much of process for me.

The overall experience was great. Give my thanks to KR and his crew.

Very please with the timeliness of the office and crew both.

We called in an emergency time frame and I was very pleased with the quick response and professional, courteous service. John and his partner did a great job in installing new vents and lines to accommodate the heater in our garage. Thanks!

Hank and John are terrific! Se my comments for the other heater.

Hank and John are great employees and did a super job on my not so easy installation. I could tell they take pride in their work and are fine representatives of your company! You should give them bonuses and I will be sending referrals when I can.

I was very impressed with every aspect of our transition to the tankless system. The person I initially spoke to confirmed what I researched on the internet, answered all my questions, and provided a written estimate of the job. Installation was scheduled within the week of our decision to make the switch. Upon arrival, I received a thorough explanation of the work to be done. The old tanks were removed and the new tankless system was installed efficiently and with attention to detail. Once the job was completed, I was able to examine the work done and have my questions answered. We have been very pleased with the unit!

We were very impressed with the professionalism of the crew who put this equipment in. The unit works very well. We will be recommending this to our friends!

The service we received was professional and very timely. We are very pleased!

fast intsallation

Appreciated the price - and getting a quote by filling out a questionnaire online, then receiving a phone call was excellent! Big timesaver as I had to wait a whole morning for the other two guys to come by and give us a quote that was 50% higher - they refused to give a price over the phone.

The installation crew did a very good job, including clean up afterwards.

very positve

Extremely pleased with the whole experience. Really great service, great product done right on time.. no hidden sales gotchas. Highly recommend KR and his crews.

Incredibly professional from start to finish. Very thorough in explanations and answering questions. One of the best vendor/trade experiences I have ever had. I recommend - without hesitation.

The installation went very well. The crew was professional and the response to our emergency was very quick.

Everyone was very professional and helpful. It's a little premature to decide how much I will like the product.

KR and Cody were informative and efficient in their work. All questions were answered and they were readily available.

Nothing to complain about. Sales and service were great.

From start to finish a wonderful experience. Very impressed with the installers who were very respectful of our home by putting down a tarp and cleaning up after themselves.

Cody and crew were really pleasant to work with and I would recommend them to my friends.

The guys were great! Awesome service and I would recommend the company to anyone. Good service is hard to find these days.

Installation guys took time to explain everything thoroughly. Very nice.

It was great. Installer was professional and friendly and did a great job.

So far, everything's working great!

It has been a long time & experience with all sorts of contractors since I have felt the level of professionalism, care, attention to detail, thoroughness, and fairness that I felt with ALL the people of Texas Water Heater. Deborah Graham

The installer was really great...well versed and quite nice

Good service...the water heater was installed the next day.

Texas Water Heaters is *THE* best company you could possibly do business with. They gave me a quote and said what they were going to do. They did exactly as they said at exactly the price they quoted. They sent an excellent crew to do the job and everything went perfectly.

I appreciated the price match. The installers were very careful and made sure to leave the house clean. Very good job explaining the system and annual flush. Very good all the way around. I would have liked to have the installer ask me to sign that I was happy with install and leave me with a paid in full statement before leaving. Thanks very much. Very happy to have those old tanks out of our attic. We will all appreciate endless hot water.

Incredibly fast and professional. I contacted Austin Texas Water Heaters on Friday afternoon had open conversations with them over the weekend and decided on what the best solution we be by Sunday afternoon. They were able to get me scheduled and installed with our new hot water heater by Wednesday despite the fact they were nearly booked full.

Communication levels were exceptional.

John and Luis was great....This was a wonderful experience start to finish...Glad to find a business that delivers what they promise.....

You did a great job. Timely & Professionally. Thank you

Prompt, professional service. Would recommend and use again.

The installer we chose was excellent. They gave us a fair price, and the people who did the installation (John and Louis) were more than capable, took care not to make a mess and were quite friendly.

the installation crew was fantastic and very accomodating

professional, accurate, knowledgeable, personable, neat and efficient.

The representatives were helpful and made adjustments to our existing plumbing that were needed but may not have been performed by other contractors. They were professional, fast, and their work was done to perfection.

Since the system was just installed late yesterday, it is a little too early to provide feedback on how well the system works and as to how good an investment it is. I was impressed by how professional and courteous the team that sold and installed the unit were. I will absolutely refer them to friends who may be looking to replace their systems.

I am very satisfied with the Rinnai tankless water heater and the installation job performed.

Your installation crew was very courteous and answered any questions I had. I was very impressed with how they worked together and got the job done so quickly.

The work was performed in a timely and very professional manner by qualified technicians at a fair price. It was a pleasure to have the work done PROPERLY and THOROUGHLY.

So far we are please with the system.

The Contractor, Tx Water Heaters, was honest, upfront about what to expect in the installation. They were dependable: they showed up on time when they said they would. When some snafu's occured and might possibly delay the installation, they dealt with them in a professional manner.

I am very happy to tell you the service was excellent, Chris was on time and him and the man who did the installation, worked fast, were pleasant plus cleaned up after themselves. All service companies could take lessons from you. I will tell my friends and neighbors what excellent work your company delivers.

Contractors showed up on time, were very professional and knowledgeable about the product, and everything went smoothly!

The installers were courteous and professional.

They installed the new system in 32 degree temperature in the garage. They came out at noon the day that I called and stated past 7 pm to make sure that we understood how the system worked and clean up. They even climbed on to our two-story roof to replace the vent cap that had inadvertantly come off during installation even though it was slick, wet, and below freezing. They were very thorough in testing our gas lines before and after installation, as well as making sure the rest of our gas appliances worked correctly. The installers were great and did a fabulous job! Thank you so much.

We had some new problems/issues arise once the installation had been done. The contractor worked hard to resolve the issues, even though this ended up taking all day. This is the response you would want in this situation.

Install crew technically good--no issues with system mechanically. Areas for improvement: 1. crew generated LOTS of dust during install--this could have been contained:

Chris and Chris were very good, explained things well, and did everything I asked. Good job guys!

the contractor was very helpful and went out of his way to install the unit as we wanted it.

Texas Water Heaters were prompt and professional. I would definitely recommend to all.

The contractor was prompt and the technicians were friendly. They provided me with plenty of information about the heater features and gave me an opportunity to ask questions. I'm thrilled with the closet space I gained when the old heater was removed.

My advise would be to use TX Water Heaters. KR is great to work with and the installation crew were amazing.

prompt,knowledgable installers

Texas Water Heaters is one incredible company with a very talented staff members as in Cody and John. KR is very thorough in presenting different scenarios for our tankless heater needs. The staff is very courteous and always willing to answer questions concerning their product and warranty. Thank you Texas Water Heaters! Great Job! Rick & Cindy

Friendly, helpful, knowledgeable.

Responded quickly and was very helpful.

Great job. No surprises, which was nice with such a big purchase.

The installers were professional, polite and did a great job. K.R Salyer stood by his quote even though there was a mis-communication.

Cody was VERY PROFESSIONAL and did an excellent job. On time, FAST, everything cleaned up well. Job was nicely done too. PERFECT!!! 10/10.

Installation contractor did a great job. They were professioinal and knew what they were doing. We had two units installed. They did the job in one day and left the house clean after the job was completed. They did exactly what they said they wrere going to do within the time frame to which they committed.

Installation contractor did a great job. They were professioinal and knew what they were doing. We had two units installed. They did the job in one day and left the house clean after the job was completed. They did exactly what they said they wrere going to do within the time frame to which they committed.

i appreciated the thorough gas leak check they did before they even started working on installing the water heater. they found a leak and fixed it and they were sweet and nice people.

The installation crew was right on time. Did an excellent job. Very professional!

Thanks for taking care of our no hot water issue of New Year's Eve and putting us on the schedule so quickly! The installation moved much faster than we anticipated and have been pleased since. Thanks, chris & christel

Very prompt and professional, arrived when scheduled and worker hard. Polite, well-versed and fastidious gentlemen installed the heater. Everything works great!

Very please with the tankless heater, and great installer

Expert installation...great company!

The work crew worked quickly and efficiently to finish the installation in less than four hours.

KR and his staff were outstanding from start to finish! Thank you for making it such an easy process.

KR was fantastic and the solar system works great!

looking forward to years of hot water.

I love my tankless heater, but wish it hadn't been so expensive!

Excellent job and on time

The Rinnai was just put in today so I really can't comment on #5. However, the dealer was great, on time, cleaned up.....all you would want and expect.

We have been want to do this for a long time. Getting our new Rinnai was the best move we could make.

thanks

goood stuff!

KR from Texas Water Heaters was great. He came on time, cleaned up and did a first rate job. I would definitely recommend him and his company.

K R and Cody were very professional, first class installation job. My wife and I tested the system the first night. She filled her big bath tub while I tool a long hot shower. My new tankless worked as advertise.

they showed up when they said they would, and cleaned up after themselves, i would recomend them to anyone

showed up on time, were very professional, and cleaned up after the install, that was very important to me. i would recomend them to anyone considering tankless water heaters

Texas Water Heaters were great to work with!

The guys at Texas Water Heaters were great to work with!

Excellent follow up and called to make sure of delivery time, etc.

Awesome Product

We are enjoying our new tankless water heater, and the extra space that installing it freed up for us in the garage.

My dealer - Texas Water Heaters - was fantastic! I would use them again and I would recommend them without hesitation. They were very informative before the sale, very professional during the installation, and they continue to be VERY caring and concerned after the sale. They were fantastic all around. THANKS!!

My installer was knowledgable and fairly priced. He finished the job in one day and did it cleanly and quietly. I would certainly recommend him to anyone considering a tankless water heater.

Everyone was very professional and prompt. Did a great job and I am very happy with the results.

It is so amazing; we don’t run out of hot water anymore. The sale by K.R. was pleasant and the installation was VERY professional. The guys were clean, courteous and over all they exceeded my expectations. We will recommend Texas Water Heaters to all of our friends.

I hope the price will come down. That is key. Otherwise, anything to simplify the rebates available. Austin does a decent job of making this information available.

As a restaurant, we had to have hot water. Texas Water Heaters gave us prompt service to get us out of hot water. He did what he said and was finished when he said. Great service.

Great Professional Job

They seemed very experienced, so I had confidence it was being done correctly.

The installation crew was both professional and pleasant. I would not hesitate to recommend them to somebody.

Dealer worked with me to find the best location for the tankless unit in order to free up closet space and minimize costs.

The Folks at Texas Heaters provided the best in customer service. I work in the service industry and I only hope that my employees provide such a high level of service. Allen Gibson

TX Water Heater has found a niche and has embraced it! They have the experience and equipment to make a difficult installation look easy. Cody and Chris did a great job and everything was just as K.R. quoted. I will be calling them to do my other water heater.

They did a great job on the install, and I was amazed that they did the job the same day I called.

Installer prompt and professional

Installer professional and prompt

Mr. Salyer, I am very happy to tell you the service you provided was efficient, on time and the service men who did the installation, (in a tight place) worked fast, were pleasant plus cleaned up after themselves. All service companies could take lessons from you.

Texas Water Heaters did a great job on the install. They showed up on time, completed the work on time and charged the amount quoted.

it was very expensive, even with the rebate from the city of austin. that was my biggest hesitation, and the difference in the price between a standard water heater and a tankless is pretty vast. otherwise, i am glad i made the purchase.

The team was very professional. They did break a plant outside with the ladder, but it's surviving. (Since it was surrounded by weeds, they didn't know that it was a good plant.)I'm very pleased with the speed that I get hot water in the bathroom. I'd just like hot water in the laundry, but that's on the other side of the house. All in all, I'm pleased.

Thanks appreciate the work and the quick turn-around. Your guys were great, did a wonderful job and even cleaned up there mess in a bathtub and around the work area..no problems or worries, we appreciated the work and will keep you in mind and refer to our friends and neighbors.

The installer Texas Water Heaters were great. Everything about them and the experience surpassed my expectations. They communicated effectively and clearly and completed the job in 3 hours. That included the removal of 3 existing tank water heaters in my attic. The workers were courteous and cleaned up after themselves.

I found the dealer and installers to be extremely professional.

Job has been completed. Cody and his crew were very respectful not to damage or soil anything in the house. They were professional, friendly and knowledgeable. In this day and age, it gets harder to say this but customer service was excellent. We are very pleased. We appreciate your professionalism and will not hesitate to recommend your services to others.

John and Chris I think were the names of our Installers and they did an amazing job! WE are very pleased with the service and the product, Thanks! Sylba and Matt

It was a pleasure to do business with you, Cody and John. The guys worked quietly, professionally and courteously. They made sure every last detail was handled including sweeping up a 6 inch pile of sawdust outside the door. When I showered this morning, the hot water took no longer to reach the master bath than it did with the conventional water heater. And thanks for telling us about the MCS magnets. Although we already had magnets on our incoming water from another manufacturer, these seem to have softened the water even more. I will certainly be recommending you and your professional team to my family and friends. And I look forward to doing business with you in the future. Thanks --

K.R., Cody and their team did a great job with our installation throughout the entire process. They were very knowledgeable about Rinnai and were competitively priced. We are pleased and will recommend them to friends.

I have already recomended this product to several of my neighbors! Love the product

Not only did I gain unlimited hot water, I gained two new storage areas! I call that a win-win-win!

The installers' Cody, John and Chris were exceptionally informative and pleasant. I had NO problems! They should be commended!

I do not know yet if it will reduce the energy cost as I am waiting on my first bill. I'm hopeful! I am thrilled it takes so little space!

We had a water heater in our attic that we were concerned would leak or break. We decided on the tankless system to remedy this concern. After reading about the unlimited hot water and energy savings we decided to move forward with this system. It has been installed for a couple of days now, and the performance has far exceeded our expectations. It makes the water tank seem so archaic. We are thrilled with our decision and will be recommending it to all of our friends and neighbors! Also...The installers we used were the best. They were very knowledgeable and conscientious. Thank you!

Thank you! The young men you sent did a great job and it was much smoother than I would have ever expected. You have indeed have perfected the system. My friends & neighbors will be calling you soon, their water heater is about the same age as mine.

I was pleased to be able to replace two 40 gallon hot water heater with one Rinnai.

The install team called to confirm arrival time, showed up on time, did the install, cleaned up, and hauled away extra materials - very professional and courteous installers. It was a GREAT experience from start to finish. We love the idea that we do not have 80 gallons of water heating & cooling in our attic any more and no fear of a tank leaking!

we had a favorable experience with both

K.R. at TX Water Heaters took the time to explain the installation of the Rinnai. He & his installers were professional and efficient.

KR and his crew solved a very complex problem to get this unit installed and they pulled it off very smoothly. KR's son was lead on the project and has solid customer skills. I highly recommend.

Dealer was very good, did what he said he was going to do, when he said he was gong to do it.

It is premature for me to answer questions 5 and 7 because the gas to my house will not be connected until next week - but Cody and John of Austin Texas Water Heaters did an absolutely first rate installation job: craftmanship and appearance. They were professional, friendly, courteous, helpful and they even cleaned up the area after the installation was complete. Top notch.

The Installer was excellent very professional and did an outstanding job

Tankless water heater = value, value, value. Thanks.

Texas Heaters did a great job of installing my Rinnai tankless water heater. Absolute, total satisfaction with Texas Heaters.

I was so pleasantly surprised by the entire experience. Everyone was so professional, and the installers were neat and careful and explained everything to me. I will highly recommend them to everyone I know.