"wasn't MY fault! It was a robbery, identity and credit cards, insurance cards, Driver's License I LOST A LOT!!!!"
E . from Buda, TX on November 11th, 2019
E . from Buda, TX on November 11th, 2019
( / 5)
"I took pictures and video following your installation. They are too big to send via email. You can see my review here. http://riverplacemartialarts.com/twh/"
G . from Austin, TX on May 28th, 2019
G . from Austin, TX on May 28th, 2019
( / 5)
"TWH replaced our water heater in a timely fashion but did not replace the drain pan as promised and dumped the rust and residue from our old water heater in our parking lot and left it there for us to clean up. Not very professional. "
b . b from Leander, TX on November 29th, 2018
b . b from Leander, TX on November 29th, 2018
( / 5)
"I was disappointed that the service call did not resolve my problem. The Renai units were cleaned & flushed, but the actual problem of "no hot water" was not corrected. It took a follow-up expense of an electrician to find the issue & resolve it."
S . from Leander, TX on October 6th, 2017
S . from Leander, TX on October 6th, 2017
( / 5)
"Justin was very professional, courteous, knowledgeable and prompt. However he left a good deal of water and drywall dust to be cleaned up by us."
R . from Austin, TX on January 12th, 2017
R . from Austin, TX on January 12th, 2017
( / 5)
"Overall, the water heater produces great hot water. The people who installed the heater were very nice and polite. However, sometimes the water heater does quirky stuff, like no hot water or no water at all. I would like to read the owner's manual, but I was never given a hard copy of the owner's manual and have called Texas heaters several times requesting that a hard copy of the manual be sent. On two occasions, there were unpleasant verbal arguments over the phone, but was still not able to get my copy of the owner's manual. The company did provide me with the completed forms I needed to get the rebate from the utility company, but I instigated this process, I do not know if it would have happened without my insistence."
C . M from , on September 6th, 2014
C . M from , on September 6th, 2014
( / 5)
"Overall, the water heater produces great hot water. The people who installed the heater were very nice and polite. However, sometimes the water heater does quirky stuff, like no hot water or no water at all. I would like to read the owner's manual, but I was never given a hard copy of the owner's manual and have called Texas heaters several times requesting that a hard copy of the manual be sent. On two occasions, there were unpleasant verbal arguments over the phone, but was still not able to get my copy of the owner's manual. The company did provide me with the completed forms I needed to get the rebate from the utility company, but I instigated this process, I do not know if it would have happened without my insistence."
C . M from , on September 6th, 2014
C . M from , on September 6th, 2014
( / 5)
"Overall, the water heater produces great hot water. The people who installed the heater were very nice and polite. However, sometimes the water heater does quirky stuff, like no hot water or no water at all. I would like to read the owner's manual, but I was never given a hard copy of the owner's manual and have called Texas heaters several times requesting that a hard copy of the manual be sent. On two occasions, there were unpleasant verbal arguments over the phone, but was still not able to get my copy of the owner's manual. The company did provide me with the completed forms I needed to get the rebate from the utility company, but I instigated this process, I do not know if it would have happened without my insistence."
C . M from , on September 6th, 2014
C . M from , on September 6th, 2014
( / 5)
"They had a few struggles, but got the job done. It seems they were short on qualified folks to do the installation, so it took longer than I wanted to get the job scheduled.The installer was really focused on his work (no time for talking to me). He didn't clean up after he finished, but maybe he's not expected to.Overall, fine, but could be better."
M . K from Austin, TX on July 1st, 2014
M . K from Austin, TX on July 1st, 2014
( / 5)
"The installation crew was great. Very helpful and overcame some challenges. I feel like the total price was about $400 too high based on my online research. So I may tell my friends to shop around a little for the best price. I see that the unit can be purchased on Amazon for less than $900."
K . W from Wimberley, TX on February 10th, 2011
K . W from Wimberley, TX on February 10th, 2011
( / 5)